AJ Branding Solutions
Returns Policy
This returns policy explains how we handle returns, exchanges, corrections, and refunds for branded merchandise and custom branding orders.
Last updated: May 7, 2026
Custom Branded Orders
Most products supplied by AJ Branding Solutions are custom branded, printed, embroidered, engraved, or otherwise produced to your approved specifications. Because these items are personalized, they cannot be returned for a refund or exchange unless they are defective, damaged, or supplied incorrectly.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the approved artwork, product, size, color, or quantity, please contact us within 48 hours of receiving the order. We may request clear photos, order details, and the affected items for review before arranging a replacement, correction, or other appropriate remedy.
Artwork and Order Approval
Customers are responsible for checking artwork, spelling, colors, quantities, sizes, and product details before approving production. Once an order has been approved and production has started, changes, cancellations, refunds, or exchanges may not be possible.
Non-Returnable Items
We do not accept returns for items that have been used, washed, altered, damaged after delivery, or produced according to approved customer instructions. Clearance, sample, or special-order items may also be non-returnable unless confirmed otherwise in writing.
Refunds and Replacements
Where a return, refund, reprint, or replacement is approved, AJ Branding Solutions will confirm the next steps and expected timelines. Refunds, where applicable, are processed using an agreed payment method and may take time to reflect depending on the payment provider.
How to Contact Us
For return or exchange requests, contact us with your order details, photos where applicable, and a short explanation of the issue. You can reach us by phone or WhatsApp on +254 795 109 878, or by email at [email protected].